At Northumbrian Water, we are committed to providing you with industry-leading water and wastewater services. Understanding your 2026 bill is essential for budget planning and clarity around how your money is used to invest in the North East's water infrastructure.
Why Are Bills Changing?
The changes to your 2026 bill reflect essential investments required to maintain and improve our vast network of pipes, reservoirs, and treatment facilities. We are committed to achieving a resilient and robust water network that can withstand the challenges of climate change and population growth.
- Investment in Infrastructure: Upgrading our pipe network to reduce leakage and improve water pressure.
- Environmental Protection: Improving wastewater treatment to protect our beautiful coasts and rivers, a top priority for our communities.
- Customer Service Enhancements: Investing in smarter, digital tools so that managing your account is easier and faster.
We understand that any increase in household bills can be challenging. This is why we have expanded our Financial Support Programs. If you are struggling to pay, you might be eligible for a reduction in your bill, a payment plan, or our WaterSure scheme.
We encourage you to log into your digital account to view a detailed breakdown of your charges, track your water usage over time, and learn more about exactly where every penny goes.